Ford MyFord Touch Touch Problems
NEWS: Ford Gets Dinged Again in J.D. Power's Quality Study
JUNE 19, 2012 -- Edmunds, InsideLine.com -- Ford executives said Tuesday they expect the automaker will be hurt again for issues with its MyFord Touch and MyLincoln Touch electronic systems in the J.D. Power and Associates Initial Quality Study (IQS), when 2012 results are released Wednesday.
"We expect to do about the same or a little better than last year," said.. Ford vice president of global quality, at a media briefing Tuesday clearly intended to prepare reports for the study's results and allow Ford to provide its own spin on the results. After steady improvement in quality for a decade, Ford fell precipitously in J.D. Power's 2011 IQS results from 5th place to 23rd among nameplates. That put Ford below the industry average for the first time since 2006.
Ford owners complained in the survey mostly about problems with Ford's electronic systems — Sync, MyFord Touch and MyLincoln Touch. They also pointed out certain powertrain issues, specifically with Ford's Power Shift automatic transmission in the Ford Fiesta and Ford Focus, which were addressed with a software change. READ MORE.
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